I would be interested to know how fellow HR Buzzers handle requests for feedback when an internal candidate has been rejected in favour of another internal candidate.
In this particular situation there were several internal candidates - the position was never advertised externally. There was a panel of 4 interviewers and a further two senior staff involved in the decision process.
One particular candidate is not being pacified by being told that "on balance the panel felt that one of the other candidates was stronger". The candidate is upset and is demanding more information.
How would you handle this situation?
Particularly when the reason they were not successful was really down to their personality.