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Tech Support Officer

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Will be unpublished on: 
Fri, 10/07/2020 - 17:00
Tech Support Officer
 
Reports to - Technical Support & Training Specialist
 
Technical Support Officer should be technically skilled with excellent Excel Skills & with good communication & interpersonal skills. S/He will interface with clients directly, provide technical support on all company products, troubleshoot technical issues, provide timely customer feedback, support the execution of client training plans, documentations, and support the roll-out of new applications, among other duties.
 
Responsibilities:
  • Installing and configuring of software.
  • Supporting the roll-out of new applications
  • Testing and evaluating new products.
  • Managing multiple support & client servicing cases at one time
  • Maintain a working log detailing all support given to clients.
  • Speaking directly to customers to quickly get to the root of their problem.
  • Identifying solutions to issues reported by clients.
  • Remotely talking customers through a series of actions to resolve a problem.
  • Providing timely and accurate customer feedback.
  • Following up with clients to ensure the problem is resolved.
  • Providing support in the form of developing system documentations, such as User Manuals.
  • Any other duties as may be assigned.
 
Requirements:
  • Degree in Computer Science, Information Technology, or related fields.
  • Prior experience in tech support, desktop support, or a similar role.
  • Proficiency in Excel & other microsoft Office applications.
  • Proficiency in Windows/Linux/Mac OS.
  • Experience with remote desktop applications and help desk software.
  • Attention to detail and good problem-solving skills.
  • Excellent interpersonal skills.
  • Good written and verbal communication.

 

How to Apply:

Interested applicant should send an updated CV  to  recruitment@careers.sl specifying in the subject of the email “Tech Support Officer” no later than 10 July 2020

 

If you do not hear from us within 2 weeks following the application deadline please consider your application unsuccessful.

 

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