Marie Stopes International (MSI) is a global social business providing personalized, high quality, affordable contraception and safe abortion services to women and girls. MSI has 13,000 team members working in 37 countries to deliver our mission, children by choice, not chance. Marie Stopes Sierra Leone (MSSL) is a founding member of the MSI Partnership, operating in Sierra Leone for 30 years and becoming the largest non-governmental provider of family planning (FP) and sexual reproductive health (SRH) services in the country. MSSL delivers services in every district of Sierra Leone through its outreach, centres/clinic and social marketing channels.
The ICT Manager will provide ICT support for users in all Marie Stopes locations in country; regional, and headquarters levels, implement all ICT solutions and tools approved by MSI and ensure staff are conversant and able to use them, ensuring that effective and efficient solutions are provided to all incidents and queries on ICT operations and services. She/he maintains relevant documentation on known problems, processes and procedures for the Global Help Desk. The ICT Manager should ensure that staff adhere to the approved up to date MSSL ICT policies.
Help Desk / User SupportPerform routine checks to ensure that all staff laptops and application installed are in good working condition and up to date.Support staff to access the network, intranet, internet and email by preparing simple user-friendly “How-To Guides” for staff ICT needsDiagnose and troubleshot Software and Hardware issues ensuring that all antivirus and firewalls are functional.Support the ICT Manager in managing system users through setting up new user accounts or deactivating users.Installing and configure new equipment with all applications that include Office 365 etcIdentify and prepare equipment for disposalEnsure that all ICT Assets are recorded, and their transfer / movement tracked within the ICT assets databaseEnsure that all ICT incidents are logged into the incident tracker.
Preventive maintenance schedule up to date with comments on interventions for each machine checkedEvidence of “How -to Guides’’ developed and approved by supervisorSoftware and hardware issues resolved within 48 hours or escalatedAll antivirus up to date and running on all machinesNew users set up within 48 hours and leavers deactivated within 24hours of notificationNew equipment configured, and software installed on them within 24 hoursICT Database up to date at all times with disposal schedules approvedUp to date incident tracker complete with follow up action plans
Network Administration and communicationSupport the installation, maintenance, integrity and security of MSSL LANs, WANs and network segmentsTroubleshoot and diagnose network connectivity issues offering timely recommendations / solutionsMaintaining system backups of all applicationsMonitoring and evaluating internet connectivity performance; working closely with ISP to resolve any downtime issues.Work closely with HR to ensure that CUG and Mifi allocation list is up to date and service activation is done on time
Evidence of system integrity through password control proceduresNetwork connectivity issues resolved within 24 hours or escalatedAll system backups conducted without fail as per back up scheduleSignificant reduction in Internet connectivity down time as evidenced by connectivity logsCUG activated by the 5th of Every month with up to date CUG and Mifi List
Management of Software systemsRoll out systems that strenghten delivery and client care, IT, C3, Tradogramme e.g.supply chain systems use of supply forecasting templates; procurement planning and trainings.Implement robust strategy to manage IT technology adoption within CP and to ensure full Cost-recovery from Proposal Budgets.Participate in the budgeting process for new proposal budgets and suggest the CP ICT needs and ensure that those are appropriately costed and included in the budgets. To support the Channel teams (Configuration & troubleShooting). Inflow; to assess the efficacy of the Business System to be able to support CP neeeds.) HRIS; to assess the planned deployment of the new HRIS and the functionality
Ensure timely implementation of systems and they are working properly.All IT equipment are been procured and are included in all proposal budgets.Ensure all Channel software are functioning well and meet the needs of the users.
Knowledge skills and Attitudes
Professional qualification in computer technology required i.e. Computer Science, Business Administration or computer related certification (e.g., A+ certification, ITIL, Certified Network Administrator, Foundation Certification or equivalent customer support certification).Professional qualifications in either Networking (CCNA) or Systems Administration (MCSE or MCITP) is an added advantage
Minimum two years of professional work experience in information technology Demonstrated experience in managing ICT for a busy non-profit of private sector company of similar scaleDemonstrated experience working in heterogeneous ICT environmentsStrong knowledge of ICT security systemsDemonstrated knowledge of various operating systems such as Window, UNIX/LinuxKnowledge of Active Directory/LDAP Management and MS Exchange mail system administrationExperience in system maintenanceStrong knowledge of Sierra Leone telecommunications environment and capacity and market advancementsAbility to communicate effectively to non-technical teams about ICT issues and aiding on ICT Products and services, and use of applications and diagnostic tools
MSI Behaviors and Values
Team Member BehavioursWork as One MSIYou contribute, use, and share accurate data and evidence to improve understanding, insight and decision-making across MSI, enabling us to maximise our ability to influence others.You share relevant knowledge, expertise and resources to strengthen teamwork and prevent duplication of effort.You actively work as part of a team, providing support and flexibility to colleagues, demonstrating fairness, understanding and respect for all people and cultures.Show courage, authenticity and integrityYou hold yourself accountable for the decisions you make and the behaviours you demonstrate.You are courageous in challenging others and taking appropriate managed risks.Develop and growYou seek feedback to enable greater self-awareness and provide the same to others in a way which inspires them to be even more effective.You manage your career development including keeping your knowledge and skills up to date.Deliver excellence, alwaysYou strive to consistently meet and exceed expectations, putting clients at the centre of everything, and implement smarter, more efficient ways of performing your role.You build and maintain effective long-term working relationships with all stakeholders and are a true MSI ambassador.Leadership (For Leaders only)You inspire individuals and teams, through situational leadership, providing clear direction.You seek and provide opportunities which motivate team members, helping to develop skills and potential whilst strengthening our talent and succession pipeline.You are aware of emerging developments in our sector, demonstrating strategic insight about our clients and business and encourage this in your team.You articulate a vision of the future which inspires and excites others.
Mission driven: With unwavering commitment, we exist to empower women and men to have children by choice not chance.
Client centered: We are passionate about our clients and dedicate our efforts to delivering agreed objectives to the highest possible quality.
Accountable: We are accountable for our actions and take responsibility for everything we do to ensure long term sustainability and increased impact.
Courageous: We recruit and nurture talented, passionate and brave people who have the courage to push boundaries, make tough decisions and challenge others in line with our mission.