Information Systems Officer (Platform Technical & Data Systems Lead)

Job Description

CRS JOB ADVERT – INTERNAL & EXTERNAL

WOMEN ARE HIGHLY ENCOURAGED TO APPLY

CRS is recruiting for Position: X 1 – Information Systems Officer.

If you are interested and your profile matches the requirements, please read the below job descriptions, and follow the instructions to submit your application package. 

Job Title: Information Systems Officer (Platform Technical & Data Systems Lead).

Department: Programs/Urban Resilience

Reports To:      Program Manager II, Urban Resilience 

Country:           Catholic Relief Services Sierra Leone

Duty Location: CRS Freetown

Job Summary: 

Information Systems Officer will coordinate and deliver various ICT and ICT4D-related services in accordance with established agency ICT policies, procedures, and service standards to support high-quality programs serving the poor and vulnerable. You will provide responsive, professional service and technical support to CRS staff and partners to ensure efficient operation and use of CRS information sharing, communication, and collaboration technologies. 

Roles and Key Responsibilities:

• Deploy, configure, and maintain ICT systems and databases, including networks, servers, and telecommunications. Troubleshoot and address issues to ensure optimal performance. 
• Maintain and update the digital coordination platform (backend + frontend) and implement feature enhancements, manage system integrations, and ensure uptime/security. Ensure timely ingestion and verification of project data, partner updates, documents, and analytics. 
• Configure and maintain applications and user devices. Provide timely and quality service delivery, technical support, and advice to user requests to ensure proper user access to agency business data and information.
• Maintain inventory of ICT equipment, hardware, and software and ensure adequate supply and functionality, in collaboration with relevant staff.  Provide input to budget for ICT related expenses.
• Support accountability through coordinating project evaluation activities and assisting partners in their efforts to collect and analyze project data per specified mechanisms and tools. Collaborate with local partner(s) to prepare reports per the established reporting schedule.  
• Coordinate relationships with suppliers to facilitate delivery of ICT-related services that meet CRS business requirements and needs.
• Partner with program staff to support integration and evolution of digital solutions in improving program implementation. Support building capacity of program staff by supporting use and integration of digital data collection tools with ICT4D solutions (i.e. Red Rose, CommCare, Power BI and ArcGIS) to facilitate and track participant registration and in-kind, cash or voucher assistance distributions.
• Prepare statistical reports on ICT-related data and metrics. As needed, implement measures to ensure required standards are met. 

Basic Qualifications

• • Bachelor’s degree in IT-related field (Computer Science, Computer Networking, Programming, and Information Systems) required. Significant work experience in a directly related field combined with appropriate training/certificates may substitute for degree.
  • Two years work experience in a position with similar responsibilities. Fresh graduates may be considered for the role.

• Experience in information systems management, database systems, digital platform administration, software maintenance (frontend/backend), user support and/or system documentation. 

Preferred Qualifications

• Desired certifications include Microsoft Certified Solutions Associate or equivalent, Cisco Certified Network Associate or equivalent, Microsoft SharePoint Foundations or equivalent and ITIL Foundation Certified.
• Demonstrated capacity in management of network/server software and hardware devices and platforms.
• Grasp of complex network, security, mobile, desktop, server, telephony, backup, application and database technologies.
• Experience with ITSM and systems management tools preferred.

Knowledge, Skills and Abilities

• Good relationship management skills. Ability to relate to people at all levels internally and externally with a strong client-service focus. 
• Strong communication skills with the ability to communicate technical ideas and concerns in a non-technical manner.
• Strategic, analytical, systems thinking, and problem-solving skills, with capacity to see the big picture, make sound decisions, and offer non-standard solutions.
• Able to maintain confidential information.
• Proactive, resourceful, solutions-oriented and results-oriented.
• Basic understanding of business analysis concepts and best practice.
• Demonstrated experience building ICT capacity with professional staff.

Required Languages: Strong written and oral communication skills in English required.

Travel: Must be willing and able to travel up to 20%.

Supervisory Responsibilities: None

Key Working Relationships:  

Internal: Country Manager, MEAL Manager, Program Manager I & II, Safeguarding Technical Advisor, Local Leadership Coordinator, Finance Manager, Procurement Manager, Human Resources Manager, and Regional Technical advisors. 

External: Key coordination forums, donors, government ministries.

Agency Competencies (for all CRS Staff)

• Personal Accountability – consistently takes responsibilities for one’s own actions.
• Acts with Integrity  – consistently models values aligned with CRS Guiding Principles and mission. Is considered honest.
• Builds and Maintains Trust  – shows consistency between words and actions.
• Collaborates with Others – works effectively in intercultural and diverse teams.
• Open to Learn – seeks out experiences that may change perspective or provide an opportunity to learn new things.

Agency Leadership Competencies:

• Lead Change – continually looks for ways to improve the agency through a culture of agility, openness, and innovation.
• Develops and Recognizes Others – builds the capacity of staff to reach their full potential and enhance team and agency performance.
• Strategic Mindset – understands role in translating, communicating, and implementing agency strategy and team principles.

About Us

Catholic Relief Services is the official international humanitarian agency of the Catholic community in the United States. Catholic Relief Services works to save, protect, and transform lives in need in more than 100 countries, without regard to race, religion or nationality. Catholic Relief Services’ relief and development work is accomplished through programs of emergency response, HIV, health, agriculture, education, microfinance, and peacebuilding. We welcome as a part of our staff people of all faiths and secular traditions who share our values and our commitment to serving those in need. CRS’ processes and policies reflect our commitment to safeguarding children and vulnerable adults from abuse and exploitation. 

CRS welcomes candidates from the countries and regions in which we work. In the event the successful candidate is an expatriate, the anticipated duration of the assignment is informed by a term limit, based on the type and level of the job and the needs of the agency. 

CRS is committed to safeguarding program participants, community members, staff and volunteers from all forms of exploitation and abuse. The successful candidate is expected to sign and adhere to CRS´ Code of Conduct. 

CRS talent acquisition procedures reflect our commitment to safeguarding the rights and dignity of all people – especially children and vulnerable adults – to live free from abuse and harm. 

CRS is an Equal Opportunity Employer. 

By applying to this job, I understand and acknowledge that CRS requires its staff to treat all people with dignity and respect and to actively prevent harassment, abuse, exploitation, and human trafficking. Further, I understand that if I am a successful candidate, I will be subject to a comprehensive background check, and my personal/professional references will be asked to evaluate my behaviors related to safeguarding-related topics. 

Disclaimer:  This job description is not an exhaustive list of the skill, effort, duties, and responsibilities associated with the position. 

To apply, please send in your application, updated CV, a cover letter, and all other academic credentials to the email below:

sl_recruitment@crs.org on the subject/heading: Information Systems Officer.

Closing Date for the receipt of application packages is Tuesday 16th June 2026, at 5:00 PM.