eparkinson1611
About Candidate
Responsibilities
· To deliver pre-disbursement orientation training to clients at branch level.
· To deliver financial literacy training at office and field level.
· To ensure that customers’ feedbacks are managed in accordance with BRAC Micro finance SL Ltd. Feedback management mechanism.
· Analyze client’s feedback and produce periodic report to management.
· Support field level staff with all customer service issues and build their capacity to be more customer centric and products and services delivery.
