mariama10jalloh
About Candidate
Location
Education
Course work includes procurement principles, inventory management, logistics operation and supply chain strategy. gaining practical knowledge in sourcing, supplier relationship management and sustainable procurement practice.
Data processing and information technology with strong foundation in database management, computer application.
Work & Experience
Through my Corporate Sales experience, I have honed my abilities in vendor communication, negotiation and relationship management skills that are directly transferable to procurement activities.
• Lead strategic outreach to corporate clients across sectors, increasing B2B account engagement and surpassing sales targets by up to 25%.
• Supervise and coached junior sales staff, improving team efficiency and client satisfaction ratings.
Negotiate contracts and terms with vendors to secure the best possible prices and agreements for the company.
• Supervise and coached junior sales staff, improving team efficiency and client satisfaction ratings.
• Monitor inventory levels and manage restocking to ensure the company has the necessary supplies.
• Collaborated with internal departments to streamline workflows and resolve client issues proactively.
• Composed impactful client communications, proposals, and follow-ups that enhanced conversion rates.
Linking the company's goals with my daily operations, i serve as the bridge between my company and corporate clients. Managed a portfolio of high-value clients, tailoring telecom solutions to their evolving operational needs and securing multi-year service contracts.
I help drive corporate initiatives, manage partnership and maintain the company's professional image.
Oversaw the daily operations of the customer care team, establishing performance standards and providing coaching to facilitate continuous improvement.
• Designed and implemented customer service programs that align with Qcell's core mission and values.
• Developed and maintained quality assurance processes to ensure efficient service delivery and enhance client satisfaction.
• Provide day-to-day leadership to foster a high-performance, customer service-oriented work environment that aligns with the branch's mission, objectives, and core values.
• Respond to customer inquiries and provide accurate and satisfactory resolutions to their questions and concerns.
• Address situations involving dissatisfied customers with empathy, offering patient assistance and support