The Head Customer Experience and Product Analyst will play a crucial role in analyzing customer data, feedback, and product performance to identify trends, insights, and opportunities for improvement. The successful candidate will work closely with cross functional teams to gather and analyse data, develop reports and dashboards, and provide actionable recommendations to enhance the overall customer experience and product offerings. The Customer Experience and Product Analyst will be instrumental in driving data driven decisions to optimize product features, pricing strategies, and customer satisfaction.
Key Responsibilities:
• Analyse customer data, feedback, and product performance metrics to identify trends, insights, and opportunities for improvement
• Develop reports, dashboards, and presentations to communicate key findings and recommendations to cross-functional teams
• Collaborate with product development, marketing, and customer service teams to align product offerings with customer needs and preferences
• Monitor and track key performance indicators related to customer satisfaction, product performance, and customer loyalty
• Conduct market research and competitor analysis to stay informed of industry trends and best practices
• Support the development and implementation of product enhancements, pricing strategies, and customer experience initiatives
• Provide ad-hoc analysis and support to cross-functional teams to drive data-driven decisions and continuous improvement
• Stay informed of emerging technologies and tools to enhance data analysis and reporting capabilities
Qualifications:
• Bachelor’s degree in Business, Marketing, Analytics, or related field; Master’s degree preferred
• 3-5 years of experience in data analysis, product analysis, customer experience, or related |