Country People & Culture (P&C) Manager

Job Description

Job Type: Full-time 

Location: Freetown 

Start Date: March 2026 

Reports to: Country Director. 

Guided by the remarkable legacy of its co-founder, Helen Keller, Helen Keller Intl partners  with communities that are striving to overcome longstanding cycles of poverty. By  delivering the essential building blocks of good health, sound nutrition, and clear vision,  we help millions of people create lasting change in their own lives. Working in 20 countries  – across Africa, Asia, Europe, and the United States – and together with a global  community of supporters, we ensure every person has the opportunity – as Helen did – to reach their true potential.  

We are currently seeking a Country People & Culture (P&C) Manager in Sierra Leone. The Country P&C Manager leads the delivery of HR services in-country,  ensuring alignment with Helen Keller’s global People & Culture strategy while addressing  local operational and legal requirements. This role ensures consistent implementation of  global initiatives, maintains compliance with labor laws, and fosters a positive, inclusive,  and high-performing workplace culture. The position serves as a trusted advisor to  country leadership on all people-related matters, combining strategic input with hands-on  HR service delivery. 

Functional Relationships 

The Country P&C Manager works closely with: 

1. Country Director and Senior Management Team (SMT). 
2. Regional and Global P&C leadership, including the Director, People Strategic  Delivery & Partnership. 
3. Centers of Expertise (Total Rewards, Learning & Development, Employee  Engagement). 
4. External partners such as labor law advisors, HR service providers, and  

recruitment agencies. 

Direct Reports: Country P&C staff, HR officers, or focal points (if applicable).

Key Responsibilities 

Employee Experience  

Implementation 

1. Localize and implement  Employee Experience initiatives  across the talent lifecycle,  

ensuring cultural relevance and  global consistency. 

2. Act as Practice Lead for assigned  strategic initiatives in partnership  with Strategic Initiative Owners. 
3. Achieve targeted satisfaction  levels (≥85%) in onboarding,  

performance, and engagement  survey areas. 

4. Facilitate feedback loops through  surveys, focus groups, and  

listening sessions to adapt  

initiatives to local needs. 

P&C Service Delivery Excellence 1. Deliver core P&C services  (recruitment, onboarding,  

employee relations, payroll  

liaison, exits) in accordance with  global Service Level Agreements. 2. Monitor service quality indicators,  ensuring timely resolution of HR  queries and accurate payroll  

processing. 

3. Serve as the primary liaison with  the Center of Employee  

Experience for local alignment. 

Talent & Leadership Development 1. Support leadership development  programs by facilitating  

nominations and coaching  

participants. 

2. Implement development plans for  high-potential staff, focusing on  equity and inclusion. 
3. Track participation and impact of  learning programs to ensure  

accessibility and fairness. 

HRMS & Data Utilization 

1. Drive adoption of the HRMS at  the country level, providing  

training and support. 

2. Maintain high-quality HR data  and use analytics (turnover,  

retention, compensation trends)  to inform leadership decisions. 3. Submit monthly P&C  

performance and data insight  

reports to the P&C Strategy  

Delivery & Partnership Lead. 

Compensation, Benefits &  

Compliance 

1. Support implementation of global  compensation and grading  

frameworks, ensuring local  

alignment and compliance. 

2. Maintain up-to-date and legally  compliant job descriptions. 
3. Conduct compliance audits and  escalate risks to regional/global  P&C. 

Engagement & Culture Stewardship 1. Act as a cultural ambassador,  promoting Helen Keller’s values,  fairness, and belonging. 

2. Lead staff engagement activities  and follow up on action plans  

from feedback mechanisms. 

3. Coordinate wellness and  recognition initiatives adapted to  local contexts. 

Strategic Partner to Leadership 1. Advise country leadership on  workforce planning,  

organizational design, and talent  strategy.

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2. Represent P&C in SMT  meetings, providing evidence 

based HR insights. 

3. Support succession planning and  talent reviews with accurate,  

current dat

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Required Qualifications & Competencies 

Requirements: 

1. Bachelor’s degree in Human Resources, Organizational Development, Business  Administration, or related field (Master’s preferred). 
2. Minimum 5–7 years’ HR experience, with at least 3 years in a managerial role,  preferably in an INGO or multi-country organization. 
3. Knowledge of local labor laws and HR best practices. 
4. Strong skills in employee relations, performance management, and organizational  development. 
5. Experience using HRIS systems and HR data analytics. 
6. Excellent interpersonal, communication, and cultural competency skills. 7. Fluency in English; knowledge of local language required; French or other regional  language is an asset. 
7. Ability to manage multiple priorities and meet deadlines. 

Key Competencies: 

1. Strategic and Operational Balance 
2. Cultural Intelligence and Inclusion 
3. Coaching and Mentoring Skills 
4. Results Orientation and Problem Solving 
5. Integrity, Confidentiality, and Trust 
6. Collaboration and Stakeholder Engagement 
7. Data-Driven Decision-Making 

Fairness, Belonging and Zero Tolerance to Abuse 

As a member of the Helen Keller family, each employee is expected to: 1. Help build and sustain a multicultural workforce with varied lived experiences and  identities. 

2. Foster an environment where all staff feel valued and included. 3. Ensure evaluation and promotion processes are based on skills and performance. 4. Promote a safe, respectful, and abuse-free workplace. 
3. Follow the Helen Keller Code of Conduct to prevent all forms of abuse, including  harassment, sexual exploitation and abuse, and trafficking in persons. 6. Uphold Helen Keller’s organizational core values. 

Fairness, Belonging and Zero Tolerance to Abuse 

As a member of the Helen Keller Family, each employee is expected to: • Help to develop and maintain an environment that welcomes and develops a multi cultural workforce with varied lived experiences and identities. 

• Foster a work environment where everyone feels valued and included. • Support employees’ evaluation and promotion processes based on skills and  performance. 
• Promote a safe, secure, and respectful environment for all members of Helen Keller  family, stakeholders in general, and particularly for the communities we serve.

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• Follow Helen Keller Code of Conduct helping to prevent any type of abuse including  workplace harassment, sexual abuse and exploitation, and trafficking in persons. • Adhere to the Organizational Core Values. 

To Apply  

Qualified candidates should submit a cover letter and resume to 

SierraLeone.Recruitment@hk.org  Applications will be accepted until the position is filled.

In the spirit of the extraordinaryi.org ability and vision of our founder, Helen Keller Intl fosters an  environment of fairness and belonging for our workforce. 

Helen Keller Intl is an Equal Opportunity Employer. We are committed to the principles of  equal employment opportunity for all employees and applicants for employment. 

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