Senior IT Officer  

Job Description

INTERNAL/EXTERNAL  

VACANCY ANNOUNCEMENT  

Jhpiego is an international, non-profit health organization affiliated with Johns Hopkins University. For 40  years and in over 155 countries, Jhpiego Corporation has been providing technical support to the Ministries  of Health in partner countries across the globe for the past 40 years in a variety of technical areas including  cervical cancer treatment and prevention, community health, HIV and AIDS, maternal and newborn health,  health workforce capacity development in-service, malaria, and IPC/WASH.  

In Sierra Leone, Jhpiego supports the Government of Sierra Leone at the national and district level in capacity  building and technical assistance to contribute towards improving maternal and newborn and child health. A  significant area of focus for our work is accelerating and strengthening the technical and operational capacity  of local healthcare workers to reduce maternal and newborn and child deaths and provide quality services  

We are currently looking for a suitable candidate to fill the advertised position:  

Senior IT Officer  

Locations: Freetown Country Office  

Contract Duration: (6 – 8) months  

Job Overview:  

Ensures the effective running of the servers and networks at Jhpiego Sierra Leone office under the direction  of the Jhpiego ISTS department; providing service desk support to users; and making recommendations  for improvement of IT services as required. The Sr. IT Officer is a member of Jhpiego’s Global IT team, and  follows technical direction from the Director of IT. 

The nature of this work requires an individual who is service-oriented, organized, and who can interact with  diverse end-users and technical staff, prioritize tasks, and resolve technical issues  

Duties and Responsibilities:  

Compliance  

– Communicate regularly with the IT team at the Headquarters (Baltimore ISTS) team to ensure that  the Country Office is in compliance with Jhpiego IT regulations and best practices  

– In consultation with Baltimore ISTS develop a schedule for key activities  

– Maintain system and configuration change documentation  

– Follow Jhpiego IT Service Management processes  

– Maintain inventory and assets of office IT hardware and software  

– Prepare, document, and communicate system status reports with Baltimore ISTS team  Backup  

– Institute and maintain rigorous and regular back up system for all computers in the office ensuring  that all computers are backed up at all times  

 Internet  

– Manage relationship with internet service provider and ensure high-quality internet connectivity – Monitor Sonic Wall Dashboard and Failover  

– Monitor Sonic Points  

– Troubleshoot internet connectivity  

 User Support  

– Install and manage software, including license compliance  

– Remedy all issues relating to malware  

– Verify that Microsoft Windows and software updates are installed regularly  

– Maintain Cellphones, desktops and laptops including the replacement of parts  

– Train and support staff on Microsoft Office 365 tools  

– Provide IT support to staff  

Network  

– Maintain network equipment including all switches, wireless access points, and firewalls  – Monitor and run network diagnostics to ensure that the network is running smoothly  – Maintain network devices including printers and All-in-One Copiers  

– Configure and maintain servers  

– Maintain and regularly test power backup systems (e.g. generators, UPSs, battery arrays)  

Assets Management  

– Maintain the IT related asset in the InteliTrack (software) and properly document the issue and  receipt of all IT related assets  

Required Qualifications:  

– A bachelor’s degree in computer science or equivalent knowledge and skills  

– Advanced degree preferred  

– Supervisory experience highly preferred  

– Must have at least 6 to 7 years of progressive, responsible and directly relevant experience  – Supervisory experience highly preferred  

– Fully qualified administrative and technical areas with considerable experience and training.  – Extensive subject matter knowledge and ability to work with minimum supervision  – Will be responsible for managing processes and or people  

This job description is intended as a guide and should not be viewed as an inflexible specification as it may  be varied from time to time considering strategic developments following discussions with the post holder.  The post holder will be expected to work to agreed objectives, which should facilitate achievement of key  responsibilities in accordance with the performance of the review process.  

Note: All staff members of Jhpiego, regardless of the level of their responsibilities, are expected to:  

• Model the mission and values stated above.  
• Contribute to the knowledge-sharing and transfer process.  
• Make responsible decisions that result in time and cost containment and clear accountability.  • Participate in multiple teams, adopt team spirit, take responsibility for assigned action items, and  provide feedback as needed.  
• Multitask, manage competing priorities, and prioritize to meet program and/or organizational  objectives. 

How to Apply: 

Jhpiego is a competitive organization  

Please apply to Susan.Mansaray@jhpiego.org 

Applicant must submit a single document for upload to include: Cover Letter, Resume, and  References  

The deadline for submission of applications is November 10, 2025  

For further information about Jhpiego, visit www.jhpiego.org 

Note: The successful candidate will be subjected to a pre-employment background investigation  Jhpiego is an affirmative/Equal opportunity employer