Information Technology Officer
Job Description
JOB DESCRIPTION
| JOB TITLE | Information Technology Officer |
| LOCATION | Freetown, Sierra Leone, with occasional travel to district offices, schools, partner institutions and programme locations as required. |
| REPORTING AND MANAGEMENT | Reports to the IT Manager and works closely with all programme, finance, operations, MERL and leadership teams. Collaborates with external service providers, software vendors, telecommunications providers, government counterparts and other stakeholders on technology-related matters. |
| JOB SUMMARY | This role sits within the forthcoming Leaders in Teaching (LiT) Sierra Leone programme, a Government of Sierra Leone initiative to be implemented by Lɛ Wi Lan (LWL), in partnership with Transforming Teaching, Education and Learning (T-TEL) and other partners, with funding support from the Mastercard Foundation. LWL is a Sierra Leonean-led organisation committed to advancing education transformation nationally. Its vision is transformed education for development in Sierra Leone, and its mission is to provide educational technical assistance in close partnership with government to promote quality education and inclusive growth. The Information Technology Officer will provide day-to-day technical support and contribute to the effective management of the organisation’s ICT infrastructure, systems, networks, hardware, software and digital platforms. The role will ensure that staff have secure, reliable and efficient technology services to support programme delivery and organisational operations. The post-holder will support cybersecurity, user support, systems administration, data management, technology procurement and digital transformation initiatives while promoting compliance with organisational IT policies and best practices. |
| ESSENTIAL JOB RESPONSIBILITIES (Will include but not be limited to) | 1. IT Support and Service Delivery • Provide first and second-line technical support to staff. • Install, configure and maintain computers, printers and peripherals. • Troubleshoot hardware, software and connectivity issues. 2. Systems and Network Administration • Support administration of networks, servers, cloud platforms and communication systems. • Monitor system performance and service availability. • Maintain user accounts, permissions and access controls. • Support the management of internet service provider relationships, connectivity performance, service issues and related documentation. |
| 3. Cybersecurity and Data Protection • Implement cybersecurity controls and good practices. • Support backup, disaster recovery and business continuity processes. • Monitor and report security incidents and vulnerabilities. 4. Digital Systems and Information Management • Support organisational databases, collaboration platforms and business applications. • Assist with data management, storage, security and accessibility. • Support adoption of digital tools and technology solutions. 5. Asset Management and Procurement • Maintain ICT asset inventories and equipment records. • Support procurement, installation and replacement of ICT equipment and services. 6. Training and Capacity Building • Deliver user orientation and training on ICT systems and applications. • Develop user guides and technical documentation. 7. Other Duties • Undertake any other reasonable duties assigned by the IT Manager. | |
| CANDIDATE SPECIFICATION | • Bachelor’s degree in Information Technology, Computer Science, Information Systems, Computer Engineering or related field. • Minimum 5 years of relevant professional experience in ICT support and systems administration. • Experience managing Microsoft 365, Windows environments and cloud-based systems. • Knowledge of networking, cybersecurity, data protection and ICT infrastructure. • Strong troubleshooting, problem-solving and customer service skills. • Experience supporting organisational databases, collaboration platforms and business applications. • Excellent communication and documentation skills. • Relevant professional certifications are an advantage. • Commitment to safeguarding, data privacy and ethical use of technology. |
| POSITIONS | 1 Position |
Job Descriptions
This link contains full details of each role, including responsibilities and requirements – https://bit.ly/lwlslJDsPhaseII.
How to Apply: Applicants should submit a copy of their CV and a cover letter explaining why they are suitable for the role which they are applying for.
