Request for Offer (RFO) for Documenting lessons and learnings of system strengthening at the national and sub-national level
Job Description
Request for Offer (RFO) for
Documenting lessons and learnings of system strengthening at the national and sub-national level
Ref. FRT-LGM-50226
| GOAL is completely against fraud, bribery and corruption. GOAL does not ask for money for offers. If you have any serious concern over wrongdoing, please report it at www.safecall.co.uk/report or email goal@safecall.co.uk . All information is treated confidentially by Safecall and you may remain anonymous if you wish. |
About GOAL
GOAL is an Irish international humanitarian organisation founded in 1977 and currently operational in 14 countries working across the crisis to the resilience trajectory. GOAL stands with local populations and actors to assist them in overcoming crises and on the journey to longer-term solutions. For GOAL, crises are defined as when local systems are unable to respond or continue to function when confronted with shocks and stresses.
GOAL works to understand these shocks and stresses, including conflict, climate change, environmental degradation, rapid unplanned urbanisation, weak or unstable governance, inequality, and forced displacement, all of which interact and threaten the health, safety, and well-being of affected populations
Timelines
| Line | Item | Date, year, time, and time-zone |
| 1 | RFO published | 08th May 2026 |
| 2 | Closing date and time for enquiry | 12th May 2026 at 16:00 GMT |
| 3 | Closing date of receipt of offer | 14th May 2026 at 16:00GMT |
| 4 | Date contract is expected to be signed | 18th May 2026 |
3 OVERVIEWS of Requirements
Identify the system change that happened at the national and sub-national level based on the discussion with the different stakeholders and document them well to tell the stories of this system change to external stakeholders. Please note that we plan to develop a booklet of stories of system change that inform the sector about – (i) how service delivery could be improved within low-income and fragile contexts, (ii) what is the right and appropriate approach and strategy of strengthening the system for sustainable service delivery in low-income and fragile contexts, (iii) where does the lever of change exist, (iv) how this system change should be anchored etc.
4 Conditions of Offer Submission
4.1 Offers must be completed in English.
4.2 Vendors must respond to all requirements set out in this RFO and complete their offer in the format requested
4.3 In the event of a contract being awarded to a vendor that has knowingly withheld relevant information or otherwise misled GOAL in the evaluation process in any way, then that contract will be rendered null and void.
4.4 Any conflicts of interest involving a vendor must be fully disclosed to GOAL particularly where there is a conflict of interest in relation to any recommendations or proposals put forward by the vendor.
4.5 GOAL is under no obligation to accept the lowest or any other offer received in response to this RFO and reserves its right to reject any or all the offers (part/full) including incomplete offers without assigning reason whatsoever.
4.6 Information supplied by vendors will be treated as contractually binding.
4.7 GOAL’s standard payment terms are by bank transfer within 30 days after satisfactory implementation and receipt of documents in order.
4.8 This document is not construed in any way as an offer to a contract
4.9. The vendor shall seek written approval from GOAL before entering into any sub-contracts for the purpose of fulfilling this contract. Full details of the proposed subcontracting company and the nature of envisioned engagement of sub-contractor/s into this contract shall be included in vendor’s offer.
4.10. GOAL reserves the right to refuse any subcontractor that is proposed by the vendor.
4.11. GOAL and all contracted suppliers, and their subcontractors, associates or partners must act in all its procurement and other activities in full compliance with donor requirements and the highest ethical standards. GOAL has zero tolerance for fraud, bribery or corruption in any form and will reject any offers if the organization determines that the vendor, any of its personnel, or its sub-contractors, has, directly or indirectly, engaged in corrupt, fraudulent, collusive, coercive, or obstructive practices in competing for the contract in question.
4.12 Terrorism and Sanctions: GOAL does not engage in transactions with any terrorist group or individual or entity involved with or associated with terrorism or individuals or entities that have active exclusion orders and/or sanctions against them. GOAL shall therefore not knowingly purchase supplies or services from companies that are associated in any way with terrorism and/or are the subject of any relevant international exclusion orders and/or sanctions. If you submit an offer based on this request, it shall constitute a guarantee that neither your company nor any affiliate or a subsidiary controlled by your company are associated with any known terrorist group or is/are the subject of any relevant international exclusion order and/or sanctions. A contract clause confirming this may be included in an eventual purchase order based on this request.
Quality Control
3rd party companies may be contracted by GOAL to carry out random quality inspections of work carried out by the contracted party. The cost of the quality control inspections will be covered by GOAL.
Submission of Offers
This competition is being conducted under GOAL’s Request for Offer procedure. The Contracting Authority for this procurement is GOAL. Under this procurement process, we expect all offers received and analyzed to be the best and final offer.
Any queries about this RFO should be addressed in writing to GOAL via email on procurementfreetown@sl.goal.ie Please include the reference number < FRT-LGM-50226- Documenting lessons and learnings of system strengthening at the national and sub-national level > and words “clarification required” in the subject line.
Offers must be delivered in the following way:
By email to RFO@sl.goal.ie and in the subject field state:
- FRT-LGM-50226- Documenting lessons and learnings of system strengthening at the national and sub-national level
- Name of your company with the title of the attachment
- Number of emails that are sent e.g. 1 of 3, 2 of 3, 3 of 3.
(Proof of sending does not equal proof of receipt. GOAL is not responsible for any technical faults that may prevent reception of your email.)
All documents submitted must be in scan or PDF format. Any excel or word documents must be accompanied by a PDF or scan version of the document.
Links to share drives will not be accepted unless it is necessary due to file size. All documents submitted via links to shared drive must not be modified after the closing date and time for the receipt of offers (timestamp must clearly indicate that they haven’t been modified). Documents submitted via links to a shared drive that have been modified after the closing date and time will not be accepted.
OR
- Physical submissions delivered to:
Procurement team
6 The Maize, Off King Street Freetown between the hours 9:00am to 16:00pm from Monday to Thursday and 9:00am – 14:00pm on Friday as per the timelines given above.
The offer envelope must be labelled with your company name and the reference “Request for Offer ref. ‘’FRT-LGM-50226- Documenting lessons and learnings of system strengthening at the national and sub-national level”
Important: Offers transmitted in any other manner or offers received after the deadline date and time will not be considered.
Submission checklist
Documents required to be submitted as response to this RFO are:
| Line | Item | How to submit | Tick attached |
| 1 | Appendix 1- Company Information | Complete, sign, stamp and submit titled ‘Company Information’. | |
| 2 | Appendix 2.1- Terms of Reference | Complete, sign, stamp and submit titled ‘Terms of Reference’. | |
| 3 | Financial Offer | Submit your financial offer in your own format and structure | |
| 4 | Business Registration documents Company Registration, NRA tax Clearance Certificate, NASSIT Clearance, City Council etc. | Submit copies of certificate of business registration / certificate of incorporation. | |
| 5 | Letters of recommendation from at least two INGOs or corporates who have been previous clients | Submit copies of letters of recommendation from at least two INGOs or corporate companies who have been previous clients | |
| 6 | An individual is required to submit a Curriculum Vitae (CV) | Submit a comprehensive CV stating how you meet the selection criteria | |
| 7 | Executive Summary and Work Plan (part 3.3) | Submit copies of Executive Summary and Work Plan |
7 Evaluation Process
| Phase # | Evaluation Process Stage | The basic requirements with which proposals must comply with |
| The first phase of evaluation of the responses will determine whether the offer has been submitted in line with the administrative instructions and meets the essential criteria. Only those offers meeting the essential criteria and do not fall under any of the listed exclusion criteria will go forward to the second phase of the evaluation. | ||
| 1 | Administrative instructions |
Proposals must have met the deadline stated in section 2 of this RFO, or such revised deadline as may be notified to vendors by GOAL. Vendors must note that GOAL is prohibited from accepting any offers after that deadline.
Proposals must be delivered in the method specified in section 6 of this document. GOAL will not accept responsibility for offers delivered by any other method. Offers delivered in any other method may be rejected.
Offers must conform to the Submission of Offers format laid out in section 6 of this RFO or such revised format and structure as may be notified to Vendors by GOAL. Failure to comply with the prescribed format and structure may result in your offer being rejected at this stage.
The vendors must confirm that the period of validity of their proposal is not less than 30 (thirty) days. |
| 2 | Exclusion criteria | N/A |
| 3 | Essential Criteria | Minimum mandatory requirements of specification or contract performance. Interested bidder are expected to submit the following:
|
| Each proposal that conforms to the Exclusion and Essential Criteria will be evaluated according to the Award Criteria given below by GOAL. | ||
| 4 | Award Criteria | Offers will be awarded marks under each of the award criteria listed in this section to determine the best value for money bids.
Basic lighting kit (2–3 lights + stands) Editing system + licensed software Essential accessories (cables, storage, power) Optional: Drone, gimbal, multi-camera, teleprompter
Note: Proof required; lack of core equipment may disqualify bidders.
b) Price (35%): Indicate your best and final offer c) Delivery (10%): Proposed timeline to complete the assessment.
|
| 5 | Due Diligence Checks | Successful offers will be screened in line with Anti-Terrorism and Sanction checks. GOAL will not contract with vendors who do not pass those checks as per clause 4.12 of this document. |
Appendix 1- Company Information
| Company Name | ||
| Registered address of the vendor | ||
| Year Established | ||
| Please state the name of any other persons/organisations (except your company) who will benefit from this contract (GOAL compliance matter) | ||
| Parent company | ||
| Ownership | ||
| Do you have associated companies? Tick relevant box. If YES – provide details for each company in the line below. | Yes/No | |
| Associated company details (if applicable) | ||
| If successful, do you agree to work under GOAL’s Terms and Conditions of contract (attached as Appendix 4). | Yes/No | Comments/Attachments |
| If successful, do you agree to sign the contract as per GOAL’s contract template (attached as Appendix 5) | Yes/No | Comments/Attachments |
| If successful, do you agree to abide by GOAL’s Supplier code of conduct for the delivery of goods/services/works? (attached as Appendix 6) | Yes/No | Comments/Attachments |
Note that wining vendor/s will be required to submit further information as part of supplier registration process before the finalisation of contract award.
| By submitting an offer under this Request for Offer (RFO FRT-LGM-50226- Documenting lessons and learnings of system strengthening at the national and sub-national level), the vendor hereby asserts that the following statements are correct at the time of submission; and further undertakes to inform GOAL of any changes in status of these matters. |
| The vendor is not bankrupt or is being wound up, neither are its affairs are being administered by the court nor has entered into an arrangement with creditors or has suspended business activities or is in any analogous situation arising from a similar procedure under national laws and regulation. The vendor is not the subject of proceedings for a declaration of bankruptcy, for an order for compulsory winding up or administration by the court or for an arrangement with creditors or of any other similar proceedings under national laws and regulations. Neither the vendor, a Director or Partner, has been convicted of an offence concerning his professional conduct by a judgement which has the force of res judicata nor been guilty of grave professional misconduct in the course of their business. The vendor has fulfilled all its obligations relating to the payment of taxes or social security contributions in Ireland or any other state or country in which the vendor is located or doing business. Neither the vendor, a Director or Partner has been found guilty of fraud, money laundering, corruption; convicted of being a member of a criminal organisation; nor of serious misrepresentation in providing information to a public buying agency The vendor has not contrived to misrepresent its Health & Safety information, Quality Assurance information, or any other information relevant to this application. That all data subjects have specifically consented to the use and storage of their data by GOAL for the purpose of analysing the offers and awarding a contract under this RFO; and further understood that the personal data may be shared internally within GOAL and externally if required by law and donor regulations; and may be stored for a period of up to 7 years from the award of contract. |
I confirm that my offer has a validity of <insert number> of days. If your offer does not have this validity, please state what the validity of your offer will be.
I confirm that the proposal and the costs provided to accompany it are an accurate reflection of the costs that will be charged to GOAL according to the information provided in this request for offer; and that there are no other costs associated with using the service that my company offers. I also confirm that I have the authority to sign on behalf of the company that is submitting this offer.
| Signed: | |||
| Print name: | Position: | ||
| Company Name: | Date: | ||
| Address: | |||
Appendix 2- Terms of reference
Titel: Documenting lessons and learnings of system strengthening at the national and sub-national level.
Location: Freetown, Sierra Leone
Timeline of study: 15th May 2026 – 30th June 2026
- Background
GOAL is an Irish international humanitarian organisation founded in 1977 and currently operational in 14 countries working across the crisis to the resilience trajectory. GOAL stands with local populations and actors to assist them in overcoming crises and on the journey to longer-term solutions. For GOAL, crises are defined as when local systems are unable to respond or continue to function when confronted with shocks and stresses.
GOAL works to understand these shocks and stresses, including conflict, climate change, environmental degradation, rapid unplanned urbanisation, weak or unstable governance, inequality, and forced displacement, all of which interact and threaten the health, safety, and well-being of affected populations.
GOAL’s current programming
GOAL has been implementing several projects in Sierra Leone, and these are.
Global Goal 1 – People Survive Crisis: GOAL SL focuses on DRM/EWR systems, bolstering response & recovery, working with the government. An MoU was signed between GOAL SL and the National Disaster Management Agency (NDMA) to collaborate in strengthening institutional capacity and developing the country’s preparedness and response capacity.
Global Goal 2 – People have Resilient Health: GOAL SL’s interventions support strengthening the health systems to support resilience & sustainable health through improving health WASH service delivery systems. WASH interventions are implemented in three districts, namely, Western Area Urban, Kenema, and Moyamba districts. Other WASH interventions are mainstreamed into health interventions with a focus on WASH in healthcare facilities. The Urban WASH programme focuses on providing support to Freetown City Council to improve the FSM system across the value chain, from now capture and containment products, through improved transport services (vacuum trucks) to final treatment and re-use. With financing from FCDO, GOAL SL supported the construction of the first-ever faecal sludge (FS) treatment plant in Sierra Leone. The FS Treatment Plant is a waste management centre where liquid waste is dewatered, and the separated solids are further processed in several ‘waste to value’ pilot plants. This component is funded by the ICSP. Charity funds the rural WASH: Water, and this funding, as well, is long-term funding like the ICSP. The strength of the Water Management committees has been commendable and a sustained system for the O&M would further embed the impacts gained so far. The Rural WASH programme focuses on improving access to clean drinking water using demand creation approaches to improve sanitation and hygiene behaviours through community–managed sustainability schemes.
Global Goal 3 – People have food and nutrition security: GOAL SL Food Security & Livelihoods (FSL) & Climate change (CC) adaptation Programmes complement GOAL 2 and provide the basis for establishing resilient livelihoods. Under Goal 3, the Blue Economy programme focuses on small Fishery systems and is being rolled out.
GOAL has been awarded a project, WASH system strengthening for health, which aims to strengthen the service delivery system and enable the authorities at all levels to achieve SDG-6. One of the key components of this project is to develop a solution for sanitation in urban slums (high-density and hard-to-reach areas). Hence, to understand the condition in the urban slums and identify the potential sanitation solution, an assessment/study is required for which GOAL is looking for a consultancy agency/consultant to support in this regard.
- Purpose of the consultancy
The purpose of this consultancy is to document learnings and lessons that emerged during the process of strengthening the system at the national and sub-national levels since 2024. This includes – (i) developing stories of the system change achieved at the national, district and field level (healthcare facilities), (ii) developing audiovisual content with the stories of system change, and (iii) learning related to an appropriate strategy and approach for system change in the low-income and fragile context like Sierra Leone. The consultants will therefore need to engage with the diverse stakeholders at the national level and in five districts, i.e., Bombali, Kemena, Kambia, Moyamba and Kono, to document these lessons and learnings. The consultant also needs to visit the selected healthcare facilities in these five districts to document the system change happened, challenges that prevail, and the appropriate approach to system change for sustainable service delivery.
- Specific scope of work, methodology, and Key deliverables
1.0 Document stories of system change
Identify the system change that happened at the national and sub-national level based on the discussion with the different stakeholders and document them well to tell the stories of this system change to external stakeholders. Please note that we plan to develop a booklet of stories of system change that inform the sector about – (i) how service delivery could be improved within low-income and fragile contexts, (ii) what is the right and appropriate approach and strategy of strengthening the system for sustainable service delivery in low-income and fragile contexts, (iii) where does the lever of change exist, (iv) how this system change should be anchored etc.
1.1 Interview/engagement with the stakeholders
Engage with the concerned stakeholders at the national and sub-national levels to understand the system change happened at the national and sub-national levels. This includes interviewing the key stakeholders at the national level, such as the MoH, MoWRS, EPA, FCC, and district level, such as District Council DHMT, Paramount Chief, Chiefdom health supervisor, Healthcare Facility staff, etc.
1.2 Visiting Healthcare Facilities and document change
The scope of this consultancy also includes visiting the healthcare facilities to understand how the system change is happening at the grassroots level and how this is impacting the service delivery and the lives of people. This visit should aim to develop excellent stories of system change happening at the grassroots level (healthcare Facilities) to inform the sector about how to bring change in the service delivery/system at the grassroots level in such a low-income and fragile context.
1.3 Audiovisual documentation
The scope of work of this consultancy also includes developing an audio-visual document to tell the stories of how system change can happen in a low-income and fragile context, how this system change should be anchored, and the steps involved in bringing such system change, appropriate strategies and approaches to bring such system change and how the service delivery can be improved in a low-income and fragile context, etc.
- Involvement of the project team
The project team will be providing all necessary support that the consultant requires to conduct the consultation with the stakeholders at the national and district levels, as well as during the process of documenting the stories. 100% of the MEAL officer’s time will be allocated to support this consultant for this task in addition to the rural WASH PM, Assistant WASH&CC Coordinator and WASH&CC Coordinator, who will come into support whenever needed.
- Timeline of Deliverables
The Consultant will provide:
- By 15th June 2026:
At least 10 to 12 stories of system change happening or happened at the national/ sub-national and grassroots levels that inform the – (i) improved service delivery, (ii) appropriate strategy and approach for system change or improving service delivery in low-income and fragile contexts, (iii) lever of change for bringing such system change, (iv) potential challenges that one may face while anchoring system change in such context etc.
- By 15th June 2026:
A clipping of audiovisual (15 minutes) that tells the story of system change, approach and strategy of system change, lever of change, challenges and ground-level impact due to this system change.
- By 20th June 2026:
Present all these stories to the GOAL-SL team for feedback and finalisation.
- By 30th June 2026:
Finalise all stores and audiovisual based on the feedback
- Technical requirements, qualifications, and requirements
GOAL Sierra Leone invites qualified professionals to undertake this task of documenting lessons and learning in Kenema, Moyamba, Bombali, Kono, Kambia and Freetown, Sierra Leone. The qualifications, experience and expertise required for this task are:
- Master’s degree in communication/journalism or a related field
- Prior experience in documenting lessons and learning as narrative stories, as well as audiovisual
- Prior experience in developing audiovisual stories and documentation.
- Have a good understanding of the work of NGOs/ INGOs/ CSOs
- Prior experience in the field of WASH and health
- Communication experts who can craft stories in a very attractive way and write stories in English
- Professional videographers who can develop the audiovisual content of stories
Note: to take up this task, a team of experts (one to two involved in narrative documentation and the other for audiovisual documentation) can apply for this.
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