Business manager

Job Description

MiKashBoks Business manager 

Location: Freetown – Head Office 

Type of employment: full-time 

Overview 

MiKashBoks is seeking to hire an experienced individual to help oversee and manage local operations, effectively acting as a ‘Chief of Staff’ to the CEO. 

• Development and execution of business and project plans
• Overseeing local team leads, in particular customer support and marketing

This role is for men and women with a keen aptitude for process and detail and with a track record of effective business management. 

About MiKashBoks 

MiKashBoks is a fintech that provides access to financial services for the informal sector. We partner with organizations that work with these groups as well as financial institutions to make our services available. 

MiKashBoks has a growing base of customers and partners in Sierra Leone and we need to ensure that operations are robust and fully compliant with local regulations and international best practice. 

We are a small team with lots of energy and a big reach in our communities. We are constantly innovating and improving our products, and we invest in supporting and developing our team. 

About the role 

The role will encompass, but not be limited to the following: 

Strategy & Reporting 

• Work with the CEO and leadership team to develop business strategy and plans ● Translate long-term goals into actionable operational and project plans using our project management platform.
• Prepare regular performance briefs, status updates, and reports for leadership. ● Prepare board reports
• Ensure full compliance with company policies, industry regulations, and legal guidelines Operations & Process Management
• Oversee daily business operations to ensure high productivity and smooth inter-departmental workflows. This will involve hands-on involvement across a number of areas, including customer service and marketing.
• Develop, implement, and monitor operational procedures, policies, and quality standards. ● Identify bottlenecks or inefficiencies and introduce data-driven process improvements. ● Manage vendor, supplier, and external business relationships alongside the leadership team

Financial & Budget Management 

• Assist in preparing, forecasting, and managing departmental or company-wide budgets. ● Monitor expenditures, track Profit & Loss (P&L) performance, and implement cost-control measures.
• Analyze financial reports and KPIs to support strategic decision-making by senior management.

People & Team Leadership 

• Lead, line-manage, and mentor direct reports, administrative staff, or department heads. ● Oversee recruitment, onboarding, performance reviews, and staff development initiatives. ● Foster a collaborative and high-performance workplace culture.

About you 

Successful candidates will have a demonstrated track record in business management in Sierra Leone, preferably in finance and/or technology. International experience is also a benefit. 

Competencies demonstrated should include: 

• Customer Focus: dedicated to meeting the expectations and requirements of customers ● Leadership: effective at engaging, motivating and directing colleagues in their work. Skilled in managing external partner relationships.
• Communication: able to distill complex information into clear, simple communications. ● Project management: ability to turn objectives into plans, and drive execution efficiently ● Financial acumen: knowledge of accounting principles, financial management ● Attention to detail: obsessed with quality
• Action-oriented: creates solutions and sticks to tasks, ensures quality
• Integrity and trust: able to keep customer information confidential and operate to the highest ethical standards
• Initiative and problem-solving: able to operate independently with limited supervision and to look proactively for improvement areas
• Team player: work effectively in a collaborative culture

Required Skills 

• Full professional proficiency in English 
• Previous financial technology business experience 

What Excites You 

• You have a genuine passion to help people
• You like working in a small team where everyone does a bit of everything ● You’re OK with ambiguity
• You’re results-driven and get stuff done
• You’re excited to work with customers of all shapes and sizes.

The role will report to our CEO. It is based at our Freetown office and will involve occasional travel within Freetown, for example to meetings with business partners. 

You will be provided with all necessary IT equipment, as well as access to a management coach. 

We are an equal-opportunity employer and value diversity at our company. We do not discriminate based on race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status. 

Please submit a CV and cover letter – completed without using AI – to brucem@mikashboks.com