Vacancy Announcement

PIH currently has implementation programs in Haiti, Rwanda, Lesotho, Liberia, Malawi, Peru, Mexico, Russia, Sierra Leone and Navajo Nation. Through our partnership with Harvard Medical School and the Brigham and Women’s Hospital, we support a wide range of programs in dozens of other countries around the world. 

Our Work In Sierra Leone:

Partners In Health (PIH) began supporting the government of Sierra Leone in response to the Ebola epidemic in October 2014. Recognizing the large need for continued investments in the health system after Ebola, PIH is committed to long-term health system strengthening in support of the Ministry of Health and Sanitation (MOHS), guided by the same principles as our emergency response and our work around the world: public sector accompaniment, integrated and comprehensive services, social justice, nimbleness and flexibility, partnership, community ownership, and evidence-based interventions. In the aftermath of the epidemic, PIH is committed to supporting the delivery of comprehensive health services in Sierra Leone, from the community level to the health center and to referral hospitals.

The Operations Manager (Kailahun District) will be responsible for managing and overseeing all aspects of operations in Kailahun, including managing PIH’s office and PIH-supported facilities.  The Operations Manager will oversee local purchasing, supply chain, warehousing, fleet, travel and transport, local infrastructure work, and internet, as well as act as a liaison with local stakeholders.  In addition to supervising operations staff, s/he will oversee staff working on project activities such as construction. S/he will be responsible for the oversight of day-to-day operations, and will capture this work through regular written reports summarizing and analyzing procurement, logistics, and administrative activities.  

This role reports to the QEHSSSP Senior Program Manager and the PIH Chief Operations Officer, and will work closely with PIH’s Infrastructure Director, as well as the PIH procurement, supply chain, finance and HR teams. 

S/he will be an experienced manager and talented all-rounder with strong leadership skills, relationship management experience, organizational ability, and writing and numeracy skills. S/he should be focused on social justice and be excited about the opportunity to reduce preventable deaths, especially among women and children. 

• Ensure that the PIH Sierra Leone operations policies and procedures are known by the Kailahun staff, and implemented at the offices and facilities in Kailahun. 
• Ensure all PIH Kailahun operations are in compliance with applicable donor regulations, PIH policies and procedures, and Sierra Leone laws 
• On an ongoing basis, oversee the implementation of Kailahun operations, checking that operations are functioning well, including fleet of vehicles, infrastructure, facility support, office management, equipment management, procurement and compliance systems.
• Identify opportunities to further streamline and enhance operational capabilities.
• Under the guidance of the Operations Associate, manage the establishment of the PIH office in Kailahun.
• Under the guidance of the Operations Associate, manage the establishment of the operations systems at the 3 PIH health facilities in Kailahun.
• Liaise with Kailahun district leadership to facilitate operations and resolve issues that arise.
• Represent PIH while liaising with stakeholders such as government ministries, partner NGOs, suppliers, local chiefs, community leaders and others.
• Interact with Kailahun facility stakeholders as well as PIH team members in Kono and Freetown including members of the clinical, finance, HR, IT, monitoring and evaluation and other teams to understand their needs and to ensure smooth operations. 
• Report on the status of office and facilities’ operations on a quarterly basis, noting challenges and lessons learned and applied. 
• Manage operations budget, looking for ways to streamline and get best value for money.
• Oversee the day-to-day running of the office and facilities, including ensuring adherence to safety regulations. 
• Oversee the operations of the warehouse and supply chain, ensuring that procurement procedures are adhered to, and materials are kept in appropriate storage.
• Oversee the logistics of short-term visitors to Kailahun, ensuring that accommodations, travel and meetings are arranged.
• Be responsible for the security of staff, ensuring that proper precautions are in place and contingency plans developed.

Personnel Management 

• Train, coach and supervise Operations staff including evaluating their performance.
• Communicate operational expectations and compliance terms regularly to operations team, and to other colleagues as needed.
• Work with colleagues to establish a good office culture which keeps staff motivated. 
• Disseminate leadership messages to operations staff and accurately capture and communicate staff messages to leadership. 
• Identify opportunities for staff training and professional development to improve staff performance and increase scope of responsibilities

• A minimum of three years’ relevant work experience in Operations management
• A minimum of 1-2 years’ experience supervising multiple employees

• Experience working in operations for an international NGO with donor-funded projects
• Bachelor’s or Higher Diploma in Operations Management, Business management or similar 
• Highly numerate with strong Excel skills and adequate writing skills
• Experience working with individuals of various skill sets and cultures. 
• Excellent facilitation, oral and interpersonal communication, and presentation skills including excellent writing skills.
• Excellent planning and prioritization skills as well as creative problem-solving and analytical skills.
• Strong project management and time management skills; highly organized and detail-oriented.
• Sound judgment, a high degree of professionalism, and the ability to maintain confidentiality
• Proactive and solution-orientated, able to use initiative and work independently 
• Ability to work with patience, humility, and a sense of humor.
• Commitment to health and social justice. 
• Ability to live in Kailahun and travel within the district