Senior Manager HR

Title:                                                    Senior Manager HR, (The Gambia, Sierra Leone)
Div/Dept:                                            Global Human Resource
Location:                                            Banjul, The Gambia or Freetown, Sierra Leone
Reporting Relationship:                   Global HR Business Partner and Practice Lead

Summary
This position is responsible for leading HR Service delivery in countries assigned. The position will work closely with the Country Directors and the Senior Management Teams to drive HR Strategy in line with the Countries Strategic Plans and Annual Operating Plans. The position will collaborate with the Global HR Service Representation for delivery of services through the Global Shared Service.

Strategy (Global and Country – CSP AOP)

• Support the process of Country Strategic Plan and Annual Planning across Country offices, including workforce planning.
• Lead HR Strategic Planning in the respective country offices.
• Provide inputs and recommendations to Global HR Planning and Strategy Development
• Acts as a Champion in leading various Organizational Development, Change and Innovation initiatives.

Talent Acquisition  

• Responsible for recruitment of Country Office level positions with support from HR Global Shared Services.
• Review and Create JDs, Develop Recruitment Strategy, Review and Screen Applications, Create, Make, and Negotiate formal employment offer,

Talent Management

• Responsible for end to end Employee Experience in the Country Office including following;

• Onboarding

• oversee Country Offices Onboarding process.
• Facilitate benefits orientation for Country Office staff.

• Off-boarding
  • oversee Country Offices Off boarding process.
  • Conduct and Analyse Exit Interview for CO staff
• Employee Engagement

• Responsible for the development and execution of Country Offices Engagement Action Plan working in collaboration with the SMT in each Country Office

• Performance Management

• Implement and monitor the Countries Performance Management Process in line with Global Performance Management Strategy
• Support the process of Performance Improvement Planning working with respective managers.
• Facilitate Training on Performance Management

• Organizational Culture management

-Champion the MAGIC culture in the country offices.
-Create awareness of ChildFund core values in the country offices
-Partner with the Inclusion Diversity Equity and Accessibility (IDEA) council to lead IDEA initiatives in the country offices.
Learning & Development   

• Work with the country offices to conduct a training need analysis on specific organizational and personal development interventions.
• Responsible for implementing learning and development plans for all Country Offices staff.
• This includes advising key management and personnel development programs such as technical, management/leadership and professional development.
• Facilitate GHR training interventions and follow up as needed.
• Develop and facilitate training around key policy and procedures and benefit programs i.e. Sexual Harassment, Discrimination, Benefits and Comp Programs

Suffix

• Work with global security to implement safety and security trainings and ensure staff have the requisite safety and security equipment.

Employee Relations

• Provide consultation in staff disciplinary process in order to ensure compliance with organizational standards and serves as primary advisor to management on appropriate actions for prevention and response to employment related legal concerns.
• Managing compliance and driving performance and taking corrective actions in line with organizational policies and procedures
• Point person for Conflict Resolution in the country office and works in collaboration with Global HR Business Partner to provide appropriate recommendations for the management team.

HR Operations

• Analyse employee trends and human resource metrics (i.e. turnover, employee relations issues, staffing challenges, etc.) and recommend appropriate solutions.
• Oversees ongoing update of Employee Data and records in HRIS in collaboration with GSS Staff and HR and Admin Support staff in CO.
• Work with CO specific HR & Admin Support staff to ensure delivery of HR Services assigned.

Work with global security to implement safety and security trainings and ensure staff have the requisite safety and security equipment.
Payroll and Compensation

• Review and oversee the timely and accurate payroll processing.
• Participate in local compensation benchmarking survey (other than Birches)
• Support and oversee the Annual Merit Process in collaboration with the Country Director

Policies and Procedures

• Review and updated Employee Handbook (Every 2 years) to ensure compliance with local labour laws.
• Keep abreast with local employment and regulations in country and recommend appropriate changes to policies and procedures in time.
• Ensure that Country office HR practices are compliant with the law, ChildFund’s policies and the relevant donor rules and regulations.

Team Leadership

• Where applicable include responsibility of leading and building capacity of the HR and administration Officer/ Coordinator as applicable.
• Lead the implementation of Global HR initiatives in the country offices.

Safeguarding Principles

• Remain alert and responsive to any safeguarding risks, acquire relevant knowledge and skills which will enable her/him to promote strong safeguarding practices, understand the child safeguarding policy and procedures, and conduct himself/herself in a manner consistent with the Child Safeguarding Policy

QUALIFICATIONS/EXPERIENCE        

• 5-7 years relevant experience in progressively responsible roles in human resources; minimum of 2 years’ experience in HR Leadership roles in country.
• Strong knowledge of HR business processes.
• Experience of contributing effectively at the senior management team level
• Ability to work effectively in a multi-national, matrix environment.
• Experience in international development sector.
• Experience utilizing various HRIS and learning platforms and tools.
• Excellent interpersonal, communication, organizational, customer service, consulting, and influence skills
• Self-starter, proactive, responsible and results-oriented
• Demonstrated experience building collaborative relationships with both internal and external stakeholders, including appropriate vendors.
• Ability to travel domestically and internationally.

EDUCATION
BA required; advanced degree in Adult Education, Human Resources Management, Organization Development, MBA, or a closely related field strongly preferred.  Relevant certifications also a plus.

Required competencies.

• Strong management skills, with the ability to manage a remote, geographically dispersed team, including performance coaching capabilities.
• Strong interpersonal skills should be professional, yet approachable, demonstrating genuine interest and concern for colleagues and build relationship.
• Proactivity and self drive.
• Strong ability to collect and store, accurate employee information confidentially.
• Analytical skills, to collect and analyse data to inform senior management decisions.
• The ability to speak, read, and write fluently in English.
• The ability to work effectively in a matrix and global environment.
• Excellent organization and attention to detail with a track record of consistently meeting tight deadlines.

• The ability to travel and share time between the two countries.

Disclaimer: This job description is not an exhaustive list of the skill, effort, duties, and responsibilities associated with the position.