Associate, IT Support-Intern 

Job Description

Position: Associate, IT Support-Intern 

Department: ICT and Administrative

Reports to: Admin. And HR Officer 

Based: Freetown- Sierra Leone

Who we are?

With nearly 50 years of experience working in over 60 countries, Population Services International (PSI) is the world’s leading non-profit social marketing organization. PSI is reimagining healthcare by putting the consumer at the center and, wherever possible, bringing care to the front door. We are working to fix market failures, shape future health markets, and shift policy and funding to better support consumer powered healthcare.

There are over 8,000 “PSI’ers” around the world. It’s a diverse group of professionals with an unusually wide range of backgrounds and experience – from the medical industry to the music business – all with unique skills that we bring to the job.

Background:

Project-EpiC Vaccine Sierra Leone

Meeting Targets and Maintaining Epidemic Control (EpiC) is a five-year global project funded by U.S. Agency for International Development (USAID).  EpiC receives COVID-19 funding to bolster health systems necessary to address COVID-19 and reduce cases of reemergence.

Currently, EpiC and its consortium members implement COVID-19 activities in more than 45 countries worldwide.  The project delivers high-quality technical assistance at the community, facility, district, regional and national levels and builds relationships with relevant partners working to address COVID-19.  

In Sierra Leone, EpiC works hand in hand with Sierra Leone’s Expanded Program on Immunization (EPI) to identify and address gaps that are not currently covered by other partners throughout the country but more especially in the 7 districts that have the lowest COVID-19 vaccine uptake. 

Project- EpiC Malaria

In Sierra Leone, USAID requested that EpiC continue the successful work previously done by the Impact Malaria project in 2018-2023, where investments in the CHW Program in implementing the integrated Community Case Management (iCCM) resulted in equitable access to quality and affordable health care to communities.  

In September 2023, EpiC Malaria commenced implementation of CHW activities that were started by Impact Malaria in three USAID focus districts (Pujehun, Kailahun and Falaba). The overall goal of the EpiC-SL Malaria project is to contribute to maintaining and sustaining the CHW Program by addressing the remaining gaps that will contribute significantly to improving the health of the population. EpiC-SL and the Ministry of Health (MOH) have identified intervention areas, including skill-based gaps, increased collaboration in activity implementation, reduced attrition, and maintained commitment by CHWs. EpiC-SL will, therefore, work closely with USAID, MOH, CHW Partners, and other relevant stakeholders to support and sustain the CHW Program.

Associate, IT Support-Intern.

PSI Sierra Leone is seeking for an individual to fulfill the experience required to work in future. For qualified, motivated applicants, this position offers exposure to learning and coaching.

Because of this, PSI Sierra Leone is seeking an energetic, dynamic, and highly organized applicant for the USAID EpiC Malaria and EpiC Vaccine -funded projects, advancing progress service delivery. 

The IT Intern will work under the direct supervision of the Administrative Officer. He/ She should provide software, hardware and audio-visual support and training to employees to ensure they effectively use IT products and services. In addition, contribute to threat detection and mitigation by supporting the execution of the IT Security and Compliance function’s day-to-day activities.

Skills and Specifications :

– Provide technical assistance to domestic employees regarding various hardware and software applications in a Windows 10, Active Directory, MS Office, Intune, and Office 365 environment. Troubleshoot and diagnose different technical issues, assess, and understand employee needs and issues and recommend solutions. In addition, monitor PSI’s managed services provider help desk system to ensure domestic employees receive timely and accurate technical support, following up on requests needing onsite support as needed. 25% of Time

-Support a wide range of day-to-day security and compliance activities. Perform daily security checks, and review, monitor, and resolve or escalate security alerts. Support the execution and documentation of risk assessments, and support system audits to identify and mitigate compliance risks and potential threats. Support the configuration and implementation of protocols for risk/threat management and mitigation. Support the development and implementation of protocols for Data Loss Prevention (DLP). Support the configuration, assignment, and validation of PSI’s data encryption policies. Support the configuration, and management of PSI’s password and multi-factor authentication protocols. Support the management of Office 365 users, groups & licenses. Assist in the management of third-party threat detection solutions. 25% of Time

-Work closely with the Facilities department to ensure the conference room audio‐visual equipment and multi‐function printers operate effectively. Serve as a primary point of contact for staff seeking assistance or training related to audio-visual equipment and printers. 10% of Time

-Prepare computers for deployment to employees, including configuration and set‐up. Load required software, operating systems, and components. Deliver, set up systems and assist staff with login and personalization. 10% of Time

-Support a variety of training and capacity building efforts. Deliver virtual and in-person orientations and trainings that help employees effectively use IT services. Support the development of clear and concise training materials, videos, and other communication tools to effectively drive institutional security awareness. 10% of Time

-Provide support for knowledge management activities. Help develop and maintain security and compliance information and resources for general PSI audiences on a centralized SharePoint site. 10% of Time

-Assist with IT Support on relevant IT projects as needed. 10% of Time

Experience Requirements:

• At least 5 years of related experience. Equivalent combination of relevant education and experience may be substituted.
• Strong analytical and problem-solving skills.
• Strong organizational and multitasking capabilities.
• Strong customer service, relationship building/management, and written and verbal communication skills. French and/or Spanish language skills preferred.
• Strong training development and facilitation skills with an ability to adjust content for audiences of varying skill and seniority levels.
• Working knowledge of Windows operating systems.
• Working knowledge of Information Technology concepts and procedures, and a variety of software, hardware, and applications.
• Working knowledge of information systems security and administration as well as the capacities and administrative functions of the O365 Security/Compliance and Azure AD Admin Centers.
• Proficient in MS Office Suite (Excel, Word, PowerPoint).
• Experience in similar job advert.
• References will be required.

Interested candidates should submit CV and cover letters indicating the position they are applying for and submit online to the email recruitment@psi-sl.org on/before the 20th March 2024.

Note: Only shortlisted candidates will be contacted. If you are not contacted five(5) working days after advert closes , that means you were not shortlisted.