Field Support Volunteers

Job Description

Short-Term Engagement with BRAC Microfinance Sierra Leone Limited

Position:  Field Support Volunteers

Vacancy: Thirteen (13)

Are you a competent, dynamic and self-motivated individual? Apply for a short-term engagement to fill for the position of field support volunteers in our growing nationwide network of branches as indicated below. We encourage applications from these locations. In this position, you will be reporting to the Branch Manager.

BRAC Microfinance Sierra Leone (SL) Limited (BMSLL) was launched in 2008, and has grown to become the largest microfinance institution in the country. Our mission is to provide a range of financial services responsibly to people at the bottom of the pyramid. We particularly focus on women living in poverty in rural and hard-to-reach areas, to create self-employment opportunities, build financial resilience, and promote women’s entrepreneurial spirit by empowering them economically.

Our core products include a group-based microloan provided exclusively to women, and small enterprise loans for entrepreneurs seeking to expand their businesses. We also provide loans for jobholders with low to moderate income.  

In all our endeavors, we adhere to the Universal Standards for Social Performance Management and the Client Protection Principles, placing clients’ well-being at the center of everything we do to achieve our social mission.

JOB PURPOSE: 

As the front line volunteer you will be required to maintain good customer relationship with our clients, providing high quality service within policies and regulations of BRAC Microfinance. You will be expected to ensure that clients are treated with respect and are supported to realize their potential. You will be expected to maintain good conduct and represent the brand of BRAC to the public.

MAJOR RESPONSIBILITY:

Your main responsibility will be to roll out the financial literacy curriculum and the pre-disbursement orientation training to our clients. Process and relay client feedback to relevant authority using the feedback management mechanism. Support field level staff with all customer service-issues and build their capacity to be more customer-centric, products and services delivery. Assist the team to ensure all client related documentation for loan disbursement are accurate. You will also be required to prepare and submit periodic reports to your supervisor and management.

As a field support volunteer you will also be expected to be a team player at the branch, maintaining cordial work relationships with your colleagues, clients and adopt to the culture of BRAC.

SAFEGUARDING RESPONSIBILITIES:

• Practice, promote and endorse the issues of safeguarding policy among team members and ensure the implementation of safeguarding standards in every course of action.
• Promote a safe work environment in all your dealings. 
• Avoid actions, which may cause any form of harm, abuse, neglect, harassment and exploitation of team members to achieve the program’s goals on safeguarding. 

EDUCATIONAL REQUIREMENTS:

• Bachelor Degree in any discipline from a recognized institution.

You will be provided with daily lunch allowance and monthly stipend.

PERSON SPECIFICATIONS:

• Ability to work in the field
• Good interpersonal skills
• Ability to work as a team player
• Honest and transparent in all dealings.
• Flexible with ability to cope with stressful situation
• Strong motivation and organization skills 
• Ability to prioritize tasks and manage time efficiently. 
• Fluency in written and spoken English 
• Willingness and ability to travel within the country and spend time in the field.

OTHER REQUIREMENTS:

• Attach photocopy of Nation ID Card, Passport or Birth Certificate
• Attach copy of Academy Certificate

JOB LOCATION: Applicant will be posted to the branches as per the region in which their recruitment was done – Makeni, Bo, Waterloo & Freetown

If you feel you are the right fit for the above-mentioned position, follow the application instructions below;

Interested candidates need to send a signed application letter, citing the position being applied for, attaching an updated CV mentioning academic qualification, educational grades, copy of national ID and or birth certificate or passport. The application pack should be sent to our email recruitment.sierraleone@brac.net, OR hand delivered to any of our branch offices mentioned below. 

Makeni Region Addresses

1. Masuba Branch Office – 42 Masuba Road , Makeni
2. OIC Ropolo Branch Office – 42  Tecko Road , Makeni
3. Magburaka Branch Office – 2 Jawara Drive ,New London , Makeni Road, Magburaka
4. Kono Area Office – 29 Hill station, Kainkordu road Koidu Town, Kono

Freetown Region Addresses

1. Dwazack Branch Office – 3A George Brook Dwazark
2. Goderich Branch Office – 24 Peninsula Road Levuma Beach Juba Goderich
3. Fullah Town Branch Office – 71 Kissy road
4. Kissy Bye Pass Branch Office  – 24  Pyke Street Kissy Bye Pass
5.  Jui Branch Office – 35 0ff Jui Road, Kossoh Town, Regent Highway

Bo Region Addresses

1. Moriba Town Branch Office – 47 Fatmata Street, Sewa Road Section, Moriba Town, BO 
2. Blama Road Branch Office – 18 Hotagua Street, Blama Road Kenema
3. Bo Branch Office – P.O. Box No. 31 – Bo Postal Building, 2 Mattru Road, BO

Waterloo Region Addresses

1. Waterloo I Branch Office – 8 Leden Streets,Post Office, Waterloo
2. Port Loko Branch Office – 51 Barracks Road (Alama Bridge), Portloko
3. Waterloo – Waterloo Post Office – BRAC Application Box

Only completed applications will be accepted and shortlisted candidates will be contacted.

Application deadline: 19th December, 2023

BRAC Microfinance (SL) Limited is committed to safeguarding children, young people and vulnerable adults, and expects all employees and clients /beneficiaries to share the same commitment. We believe every stakeholder and every member of the communities we work with has the right to be protected from all forms of harm, abuse, neglect, harassment, and exploitation – regardless of age, race, religion, and gender, status as an individual with a disability or ethnic origin. Therefore, our recruitment process includes extensive reference and background checks, self-disclosure of prior issues regarding sexual or other misconduct and criminal records and our values are a part of our Performance Management System.

BRAC Microfinance (SL) Limited is an equal opportunity employer.