Head Customer Experience & Product Analyst

Key Responsibilities: 

• Analyse customer data, feedback, and product performance metrics to identify trends,  insights, and opportunities for improvement 

• Develop reports, dashboards, and presentations to communicate key findings and  recommendations to cross-functional teams 

• Collaborate with product development, marketing, and customer service teams to align  product offerings with customer needs and preferences 

• Monitor and track key performance indicators related to customer satisfaction, product  performance, and customer loyalty 

• Conduct market research and competitor analysis to stay informed of industry trends and  best practices 

• Support the development and implementation of product enhancements, pricing  strategies, and customer experience initiatives 

• Provide ad-hoc analysis and support to cross-functional teams to drive data-driven  decisions and continuous improvement 

• Stay informed of emerging technologies and tools to enhance data analysis and reporting  capabilities 

Qualifications: 

• Bachelor’s degree in Business, Marketing, Analytics, or related field; Master’s degree  preferred 

• 3-5 years of experience in data analysis, product analysis, customer experience, or related 

• Proficiency in data analysis tools and software (e.g., Excel,) 

• Strong analytical skills with the ability to interpret complex data and generate actionable  insights 

• Excellent communication and presentation skills, with the ability to effectively communicate findings and recommendations to stakeholders 

• Detail-oriented and organized, with the ability to manage multiple projects and priorities  simultaneously 

• Knowledge of customer experience best practices, product development processes, and  market research methodologies 

• Team player with a collaborative mindset and a proactive approach to problem-solving